About
Built in Luxembourg for practices that are too busy to answer
CliniCall is a product of AInnovate, the software brand of EXIGE SARL in Luxembourg. We build voice assistants that answer the phone for medical and optical practices and book directly into their software.
Why we built it
Small practices lose calls for a simple reason: the people who answer the phone are also the people looking after patients. Every call taken at the desk interrupts someone, and every call missed can be a patient who books elsewhere.
We started with one ophthalmology practice across two sites in Luxembourg and Belgium. Its assistant has been live on the practice’s phone line since 31 May 2026, and what we learn there shapes the product for every practice after it.
How we work
- We connect to the software your practice already uses instead of asking you to change it.
- Your team approves how the assistant responds before any patient hears it.
- Anything the assistant should not handle is transferred to your front desk when it is staffed, or otherwise sent to your team as a callback request.
- We publish only figures we can show from production data.
Founder
Vlad Centea
Founder, AInnovate
Vlad Centea founded AInnovate (EXIGE SARL) in Mamer, Luxembourg. He built Hubert Vision’s phone assistant, on the practice’s line since 31 May 2026, and then CliniCall for the practices that followed. He writes this site’s guides from production data and the sources cited on each page.
Guides by Vlad
- Welcoming patients in three languages: a Luxembourg practice guide
- Ophthalmology appointment wait times: figures and levers
- What time patients call a practice, and how to cover the peaks
- Medical practice answering machine message: twelve templates
- Medical answering service cost: pricing models compared
- GDPR and voice assistants: what a medical practice must check
- Medical confidentiality on the phone: a guide for the front desk
- AI secretary for a medical practice: what it is and what it does
- Appointment by phone at the optician: what to ask, who confirms
- Call transfer or callback request: when to choose which
Company details
- Operated by
- EXIGE SARL (AInnovate)
- Country
- Luxembourg
- VAT number
- LU22093537
- Trade register
- B132120
- [email protected]